Returns

All orders are final. Images may not be returned for any reason other than a damaged product or a misprint. If you have any questions, please contact us directly within 24hrs of receiving your order.

Print Credits much be used during the checkout process and are not able to be refunded. Please contact us if you have any questions.

Shipping

All photo orders will be shipped within three weeks. It can take up to 8 weeks to receive your products. If you have questions as to the shipping status of your order you may look up your order through the order status page or contact us at 715.570.5718 / info@jamesstokesphotography.com

Clients have 30 days to pick up their packages from the photographer. There is a $25 archival charge for items not picked up after 30 days. You can find your order # at the top of your invoice.

Warranty

If you are not satisfied with your order due to quality issues you may return* it within 1 week of receiving it. After your returned products have been received by the photographer, a refund check or replacement products will be mailed back to you, depending on the circumstances of the return. We hold the right to refuse to replace any item if we feel that the standards of the product meet the description herein.

FAQ/Misc

Custom Designed Albums, Art Boards, Photo Boxes, Accordion Books, & other many other products offered can take up to 8 weeks to create and ship. We do not sell your email addresses but reserve the right to use them for promotional reasons.

FAQ/Misc
WHAT PRINT SIZES DO YOU OFFER?

4x6
5x7
8x10
11x14
12x18
16x20
16x24
20x30

Depending on the print size, some cropping may occur from the original format.

Please contact us if there is a print size that you do not see! We offer custom sizes!

HOW DO I USE MY PRINT CREDIT?

You will need a special code in order to redeem a print credit from your photography collection. Please contact info@jamesstokesphotography.com

HOW DO I ORDER AN ALBUM OR OTHER PRODUCT?

Please contact info@jamesstokesphotography.com for information, pricing, and instructions.

HOW DO I SELECT FAVORITE IMAGES FOR USE IN MY ALBUM/SELECT EDITS?

Simply add them to your favorites folder on this proofing site! Once you have added your images for your album to your favorites, e-mail info@jamesstokesphotography.com to let us know you've finished the selection process.


Terms:
James Stokes Photography reserves the right to use any photograph in any form such as, but not limited to, the use in advertising, reproduction, and copyright. All images are copyrighted by James Stokes Photography, even those you purchase. Copying, scanning or reproducing images is strictly prohibited. Print-screening images from this website is also against the law. All offenders will be prosecuted accordingly. Prices are subject to change without notice and are non-negotiable. Prices are guaranteed for 30 days after your session. Due to the custom nature of photographic products, no refunds will be issued. By hiring James Stokes Photography, you agree to these terms.


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This Privacy Policy governs the manner in which James Stokes Photography, LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.james-stokes.com website ("Site").

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

James Stokes Photography, LLC may collect and use Users personal information for the following purposes:
- To run and operate our Site
We may need your information display content on the Site correctly.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We may share or sell information with third parties for marketing or other purposes.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

James Stokes Photography, LLC has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. This policy was generated using http://www.PrivacyPolicies.com

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on September 17, 2016


The privacy policy for our gallery host can be viewed here.